Refund policy

Faulty Items
The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk. If you do receive a faulty item, please follow one of the procedures outlined on the page. Our Policy on returns are 7 days from the day you receive the goods.(see Returning Goods)

Exclusions
Please note certain items cannot be returned, unless there is at fault. These are personalised or engraved items and pierced jewellery.

Returning a gift
Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return gifts, we will exchange them for a Gift Voucher to the value of the gift.

Returning Goods
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone if you would like to return your order, and we will send you pre-paid labels so that you can return them. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.
You have the right to return or cancel your order for any reason. But there are some exceptions.

If you don't like the goods or have changed your mind, you can cancel the order. This is usually within a seven-day 'cooling-off' period. (Please note that the rules for financial services (including consumer credit) may allow a different withdrawal period).

How to pay
We can accept credit and debit payments on the following cards, if issued in the UK:
• Maestro
• MasterCard
• Visa
• Visa Debit
• Visa Electron
• Solo
• Electron
• American Express